Refunds, Plainly

The 21-Day Sprint guarantee

Complete the sprint — reach the Day 21 checkpoint — and if you're not convinced it helped your child make useful progress, we refund your sprint purchase. In full.

How: email SUPPORT_EMAIL within 14 days of your Day 21 checkpoint, from your account email. Say "refund" — that's genuinely enough. No forms, no phone calls, no persuading you to stay.

Why "complete the sprint"? The whole point is judging from evidence: the Day 21 checkpoint measures the same skills as Day 1, so you can see whether it worked. We ask that you give it the 21 days so the comparison means something.

Everything else

• Family Lifetime: if you upgraded from a sprint and the sprint guarantee window is still open, the guarantee covers your whole purchase. Otherwise, refund requests within 14 days of purchase are honoured if core access has barely been used; beyond that we'll always listen — write to us.
• Teacher Classroom (annual): full refund within 14 days of first purchase or any renewal if the new period is substantially unused. Cancel anytime to stop future renewals.
• Coach credit packs: refundable within 14 days if entirely unused. Used credits aren't refundable (each one already did its work).
• Credits from a refunded purchase: unused ones are revoked with the refund; used ones stay used.

The legal bit

Nothing here limits your rights under the NZ Consumer Guarantees Act or the consumer law of your country — if something is faulty or not as described, those laws apply regardless of our windows. Refunds return to the original payment method via Stripe, typically within 5–10 business days.