Refunds, Plainly
The 21-Day Sprint guarantee and refund rules.
The 21-Day Family Sprint guarantee
If the Sprint isn't right for your family, we refund it in full. You don't need to have finished it, and you don't need to explain.
How: use the Tell us form and choose "Refund request". Send it from your grown-up account, or use the email address on your account, so we can find your purchase. You can ask any time during the Sprint or within 14 days after Day 21. Say "refund"; that's genuinely enough. No phone calls, no persuading you to stay.
Why we suggest the full 21 days: the Day 21 check-in re-checks a matched set of the facts from the starting check, so you can see whether it worked. That comparison is the fairest way to judge, but the choice is always yours.
The Coach Insight credit
The Sprint comes with 1 Coach Insight credit. If the Sprint is refunded, an unused credit is revoked with the refund; a used credit stays used (it already did its work).
The legal bit
Nothing here limits your rights under the NZ Consumer Guarantees Act or the consumer law of your country — if something is faulty or not as described, those laws apply regardless of our windows. Refunds return to the original payment method via Stripe, typically within 5–10 business days.